About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

Description:

A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.

Localization: Philippines

SOC Security Analysts perform the following duties:

• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
• Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
• Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
• Interface with a variety of customers in a polite, positive, and professional manner.
• Take responsibility for customer satisfaction and overall success of managed services.
• Respond in a timely manner (within documented SLA) to support tickets.
• Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA’s
• Document actions in tickets to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices.
• Resolve problems independently and follow documented escalation procedures.

Skills & Knowledge Requirements:

Must have intermediate skills/knowledge in some of the following:

• Network security concepts & Information security best practices
• Unix / Linux operating systems
• TCP/IP networking
• IP Tables/Packet filter firewalls
• Cisco network security products
• Fortinet security products
• Palo Alto security products
• Juniper / NetScreen security products

Additional Desired Experience:

• Excellent customer service skills
• 1 or more years of information security or networking experience
• Excellent analytical thinking and problem solving skills
• Strong English communication skills (oral and written)
• Self managed and team oriented
• Deadline and detail oriented
• Highly motivated
• Other major vendor network security products

Required:

• English: Demonstrated Fluency

Preferred:

• At least 2 year experience in Information Security or Networking
• Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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