About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

Responsibilities:

• Firewall Administration: Administer firewall platforms, ensuring proper functioning, software updates, and patch management.
• Firewall Configuration and Security Policy Development: Configure, manage, and maintain firewall devices and related security infrastructure to safeguard the customer's network. Develop and enforce security policies, access controls, and firewall rules to protect against unauthorized access, data breaches, and cyber threats.
• Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services
• Respond in a timely manner (within documented SLA) to support, threat and other cases
• Document actions in cases to effectively communicate information internally and to customers
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices
• Resolve problems independently and understand escalation procedure

Required Technical Experience:

• Requires strong critical thinking and problem-solving skills
• Strong understanding and practical experience of network security concepts, including threat detection, intrusion detection, and vulnerability management.
• Requires significant experience with Linux, Windows and Network Operating Systems
• In-depth knowledge and experience of firewall technologies, including Cisco ASA, Palo Alto, Fortinet, and other leading firewall platforms.
• Requires working knowledge with VPN technologies, network protocols, and network architecture.
• Knowledge of configuring, upgrading, and maintaining all aspects of Palo Alto Panorama network management software.
• Should have recent, documented professional expertise with several of the following security products: Cisco, Palo Alto, IPTables, Snort, Meraki, Fortinet, Checkpoint, or other technologies
• Strong, recent professional experience in Information Security and Networking.

Key Competencies:

• Must have strong written/verbal communication skills
• Must be detail oriented with strong customer service skills
• Requires strong interpersonal and organization skills
• Take responsibility for customer satisfaction and overall success of managed services
• Interface with a variety of customers in a polite, positive, and professional manner

Desirable skills:

• Palo Alto PCNSE and or Cisco CCNA or CCNP Security certification highly desirable.
• A strong passion for information security and data security
• Preferred candidates will have multiple certifications in Security/Networking, including but not limited to: Security+, GSEC, GCIA, GCIH, CISA, or CISSP.
• In addition to English, additional language skills are also desired, including Spanish, Portuguese, Mandarin or Urdu.

Education:

• A bachelor's degree in a security discipline or a related field is preferred. However, a minimum of a high school diploma or equivalent is required for employment.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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