Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com.

Position Overview:

A Sales Operations Analyst at Trustwave serves as the frontline operational expert for our global team of sellers. As a vital member of the Global Sales team, you will collaborate with sellers throughout the sales process, ensuring compliance with internal legal, financial, and delivery procedures, and meeting booking/revenue targets. Your role is pivotal in resolving challenges and providing expertise, allowing our sellers to focus on winning deals rather than sorting through paperwork. Our high-performing team consistently earns recognition for their contributions to Trustwave's success.

If you are seeking an exciting opportunity to work with a dynamic global team in a role that will help you showcase your problem-solving skills while applying and further developing your knowledge of sales processes and CRM systems, Trustwave Global Sales Operations can offer you a rewarding opportunity. Trustwave offers career advancement and a competitive compensation package with an excellent health and medical benefit package.

Key Responsibilities

• Process sales orders efficiently.
• Quickly solve problems while looking to improve and optimize processes and systems.
• Assist sellers with contract routing, recording, distribution, and execution of approved contracts.
• Collaborate closely with internal teams in finance, delivery, and legal to resolve issues.
• Review, validate, and document sales transactions using our global CRM system, Salesforce.com.
• Provide comprehensive guidance and training to sellers on sales systems, processes, policies, and procedures.
• Continuously improve/enhance training and onboarding techniques and tools for all Trustwave sellers.
• Manage and maintain Salesforce data and records as needed.
• Develop, apply, and enforce best practices to ensure Salesforce data integrity.
• Advocate for sales and sales ops processes to drive cross-team collaboration.
• Assist with analytical, reporting, administrative, and operational tasks.

Preferred Skills:

• Experience working with Salesforce.com and/or other CRM applications.
• Excellent communication skills in English (both written and verbal).
• Proficiency in Microsoft Office tools, including Outlook, Teams, Word, and PowerPoint.
• Highly skilled in MS Excel, including proficiency in Pivot tables and importing SFDC data.
• Previous experience in sales operations, business operations, financial analysis, or sales support is advantageous but not required.

Preferred Qualifications:

• A curious nature – wanting to always understand "why" something happened.
• Ability to suggest actions and remedies to colleagues and supervisors when conflicts arise.
• Highly adaptable to shifting priorities.
• Ability to enforce corporate requirements while ensuring a positive experience with sellers.
• Capacity to manage a variety of tasks with minimal supervision.
• Dedication to achieving "zero defects" in work quality.
• High comfort-level with on-camera, video-conferencing tools like Microsoft Teams.
• Proven ability to manage detail-oriented tasks with exceptional quality.
• Flexibility to work during peak periods (e.g., financial period ends).
• Exceptional listening skills and the ability to empathize with sellers and team members.
• A willingness to work with flexibility and outside of standard working hours as required by the role.
• Familiarity with security or technology-related industries is preferred.
• Must be a strong “team player” able to collaborate effectively across multi-disciplinary teams.
• Proactive attitude with a willingness to take the initiative and own key tasks and objectives.
• Ability to see tasks through to conclusion with minimal supervision.

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity open to anyone legally authorized to work in the Philippines. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.

Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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