About LevelBlue (including Trustwave)

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. Following LevelBlue’s acquisition of Trustwave, some roles may still appear under the Trustwave or “Trustwave, a LevelBlue company” name in legacy systems. These positions will be a part of LevelBlue’s global security organization. Learn more at levelblue.com.

Position Overview
The Senior Vice President, Global Managed Security Services will be responsible for the strategic direction, leadership, and operational excellence of our global network of security delivery teams. This executive will drive the seamless integration of newly acquired operations, ensure consistent, high-quality service delivery for all customers, and manage the overall profitability (P&L) and growth of the Managed Security Services (MSS) division. This role demands a dynamic leader with extensive experience in scaling operations, managing large, geographically dispersed teams, and navigating complex M&A integrations.

Location: Remote with access to airport allowing for travel.

Key Responsibilities

• Strategic Leadership & Growth: Work with Product Management to develop and execute the strategic roadmap for the global security operations function, aligning it with overall business objectives and market demands. Drive organic growth initiatives and successfully integrate security operations from acquired companies, ensuring service continuity and efficiency gains.
• Operational Excellence & Service Delivery: Oversee 24/7/365 operations across all global teams, ensuring consistent adherence to service level agreements (SLAs), standard operating procedures (SOPs), and quality standards for thousands of customers. Implement and refine operational processes to enhance productivity, reduce costs, and improve overall service quality.
• Team Management & Development: Lead, mentor, and expand a high-performing, geographically dispersed team of hundreds of security professionals, including SOC managers, security analysts, engineers, incident responders, threat hunters. Foster a high-performance culture of continuous learning, accountability, and professional development.
• Incident Response & Threat Management: Ensure processes and teams are prepared to monitor and respond to escalations for major security incidents, ensuring the organization is coordinating effective and timely responses to minimize client impact and restore normal operations swiftly.
• Client & Stakeholder Engagement: Ensure the organization has the correct processes and measurements in place to ensure high levels of satisfaction and proactive communication. Ensure the organization partners with sales and marketing teams supporting business development, review nonstandard deals via a deal desk process, support the integration of new service offerings, and ensure sustained client retention and growth.
• Technology and Tooling: Evaluate and optimize the tooling used within service delivery for both clients and LevelBlue team members. Identify and document requirements, engaging with cross-functional teams such as Product Management, Engineering, and IT to ensure both current and future needs are met. Consider overall functionality, contractual obligations, and the need to optimize costs across all decisions.
• Financial & Budget Management: Own the P&L for managed security operations, including budget forecasting, resource allocation, and cost management. Optimize the staffing model and technology investments including Artificial Intelligence Initiatives to drive efficiency and grow profitability.
• Compliance & Risk Management: Ensure all operations comply with relevant international laws, regulations (e.g., GDPR, HIPAA, SOC2, FedRAMP), and industry standards. Support the execution of regular risk assessments and audits to identify vulnerabilities and implement robust mitigation strategies.

Required Qualifications

• Experience: 10+ years of experience in a senior leadership role within security operations or managed security services (MSSP), with at least 5 years managing large, global, multi-site teams.
• Leadership Skills: Exceptional strategic planning, crisis management, cross-cultural communication, and leadership skills. Experience driving offshoring initiatives and managing global teams in Europe and Asia. Ability to make sound decisions under pressure and influence change across the organization.
• M&A Expertise: Proven experience in integrating operations from mergers and acquisitions, including process alignment, system migration, resourcing optimization, and cultural integration.
• Technical Knowledge: Deep understanding of cybersecurity principles, threat landscapes, and technologies, including SIEM, EDR/XDR, threat intelligence platforms, and cloud security solutions.
• Education/Certifications: A Bachelor's degree in a relevant field (Computer Science, Cybersecurity, Business Management); a master’s degree or industry certifications such as CISSP, CISM, or CPP are highly desirable.
• Travel: Ability to travel domestically and internationally as required to global delivery centers and client sites. Expected travel is approximately 20% but may vary from time to time.

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

This role is open to candidates legally authorized to work in the United States. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue or Trustwave employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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