LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Shifting Schedule

Description:

A Security Analyst is a member of Security Operations Center (SOC) platform support team for Enterprise Customer Care, our managed security services practice. In addition to possessing deep technical knowledge, a Security Analyst interacts extensively with customers and partners using polite professional etiquette.

Localization: Philippines

SOC Security Analysts perform the following duties:

• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems.
• Configure, manage, and upgrade Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS) platforms.
• Analyze and respond to security events from FWs, IDS, IPS, AV and other security data sources.
• Interface with a variety of customers in a polite, positive, and professional manner.
• Take responsibility for customer satisfaction and overall success of managed services.
• Respond in a timely manner (within documented SLA) to support tickets.
• Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLA’s
• Document actions in tickets to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices.
• Resolve problems independently and follow documented escalation procedures.

Skills & Knowledge Requirements:

Must have intermediate skills/knowledge in some of the following:

• Network security concepts & Information security best practices
• Unix / Linux operating systems
• TCP/IP networking
• IP Tables/Packet filter firewalls
• Cisco network security products
• Fortinet security products
• Palo Alto security products
• Juniper / NetScreen security products

Additional Desired Experience:

• Excellent customer service skills
• 1 or more years of information security or networking experience
• Excellent analytical thinking and problem solving skills
• Strong English communication skills (oral and written)
• Self managed and team oriented
• Deadline and detail oriented
• Highly motivated
• Other major vendor network security products

Required:

• English: Demonstrated Fluency

Preferred:

• At least 2 year experience in Information Security or Networking
• Preferred candidates will have one or more certifications in Security/Networking including Security+, GSEC, GCIA, GCIH, CISSP or other security specific vendor/product certifications

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

This role is open to candidates legally authorized to work in the Philippines. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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