LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Increasingly, more and more companies are using LevelBlue to protect their core business. LevelBlue is looking for passionate and experienced security professionals to work with these customers to help drive security & technical operational excellence thereby proactively reducing customers’ risk.

LevelBlue are looking for a Technical Account Manager (TAM) to support our customers across multiple regions by managing all technical & security aspects of LevelBlue’s relationship with our customers. You would be one team member of a small dynamic team bringing the latest in disruptive, cutting-edge technologies to assist customers by providing top-quality technical & security guidance. The primary responsibility of the Technical Account Manager is to help to ensure customer satisfaction and strengthen customer relationships with LevelBlue.

The ideal candidate should be an experienced and innovative cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments. They are willing to challenge, dive into the details, and show how LevelBlue can support complex security configurations and environments.

The successful candidate will become a trusted advisor to our customers and will work with LevelBlue Sales, Customer Success Managers, Customer Support and Product teams to develop the internal security expertise needed to drive the best customer outcomes.

Responsibilities:

The Technical Account Manager (TAM) Responsibilities include but are not limited to the following:

• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings.
• Lead and drive deployment of the LevelBlue software within the customer’s environment
• Provide proactive technical guidance to customers to drive security operations excellence
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of LevelBlue
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization.
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer.
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner.
• Help customers understand how they can integrate LevelBlue into their incident response procedures

The Technical Account Manager acts as a primary contact and escalation point to assigned customers for all technical & security related customer issues. They create reports for both to internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progressed to a smooth and satisfactory resolution.

Technical Account Managers are required to work closely within the Customer Success Team and with Sales, Product teams and LevelBlue Senior Management to assist with customer renewal and to win new business opportunities.

The candidate should be an experienced, competent account management professional with knowledge preferably in the Endpoint Protection & Anti-Virus arena. Technical Account Managers should be willing to work flexible hours on occasion and some overseas travel may be required. Occasional weekend work may also be required.

Basic Qualifications

• Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
• Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
• Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction.
• Excellent verbal and written skills including report writing and presentation skills.
• Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles

Preferred Qualifications

• Master’s Degree in Computer Science, Information Systems Management, or other related fields
• Vast experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• Experience in helping develop and deliver cyber security and technology strategy across many different industry sectors
• Demonstration of innovative security, resilience to solve complex challenges
• Experience and proficiency in public speaking and can hold own in senior-level presentations and discussions
• Experience defining security, strategies, and assisting with driving aligned outcomes
• Experience in a CIRT/SOC environment
• Practical experience with threat actor tactical, techniques and procedures (TTPs)
• Experience with threat hunting
• Certification: Security+, CISSP, CEH, Pen Testing, Incident Response

Person Characteristics

Excellent management, communication, presentation and leadership skills. Experience gained through own motivation and working in a fast paced, high growth work environment. Has the ability to communicate with all levels of customers and co-workers and has a positive and proactive attitude to problem management and resolution. This person must also be able to work cross-functionally and internationally

This role is open to candidates legally authorized to work in Japan. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.

LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.

To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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