LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.Position SummaryThe Manager, Sales Operations, is responsible for driving sales effectiveness, optimizing sales processes, managing Salesforce administration and reporting, and providing strategic operational support to the sales organization. This role partners closely with Sales Leadership, Finance, Marketing, Customer Success, and Revenue Operations teams to improve productivity, increase forecast accuracy, and enable scalable growth. The ideal candidate combines analytical expertise, Salesforce proficiency, process improvement skills, and business acumen to support a high-performing sales organization.Key ResponsibilitiesSales Operations Leadership Develop and implement sales operational strategies that support company revenue goals.Partner with sales leadership to establish performance metrics, reporting frameworks, and operational best practices.Drive continuous improvement initiatives to increase sales productivity and efficiency.Support territory planning, account segmentation, quota allocation, and capacity planning efforts.Facilitate sales planning processes, including annual and quarterly business reviews. Salesforce Administration & Optimization Serve as the primary business owner and administrator for Salesforce CRM.Manage Salesforce workflows, dashboards, reports, custom objects, fields, and automation processes.Identify opportunities to improve Salesforce adoption, data quality, and user experience.Collaborate with business stakeholders to gather requirements and implement Salesforce enhancements.Support system integrations with marketing automation, CPQ, customer success platforms, and other business applications.Maintain CRM governance standards and ensure data integrity across the platform. Sales Process Management Design, document, and optimize end-to-end sales processes from lead generation through closed business.Establish standardized sales methodologies, opportunity management practices, and pipeline management processes.Identify process bottlenecks and implement solutions to improve conversion rates and sales cycle efficiency.Ensure process compliance and alignment across sales teams.Develop and maintain sales playbooks, policies, and procedural documentation. Reporting & Analytics Create and manage sales dashboards, KPIs, and executive-level reporting.Deliver actionable insights related to pipeline performance, bookings, forecast accuracy, win rates, and sales activity.Analyze trends and provide recommendations to improve sales performance.Support monthly, quarterly, and annual forecasting processes.Develop ad hoc analyses to support strategic business decisions. Sales Enablement & Support Partner with Sales Leadership to support onboarding, training, and adoption of sales tools and processes.Provide Salesforce training and ongoing user support.Collaborate with marketing and customer success teams to improve lead management and customer lifecycle processes.Support incentive compensation tracking and sales performance programs. Required Qualifications 5+ years of Sales Operations, Revenue Operations, Business Operations, or related experience.3+ years of hands-on Salesforce administration and reporting experience.Strong knowledge of sales processes, pipeline management, forecasting, and CRM best practices.Experience building Salesforce dashboards, reports, workflows, and process automation.Advanced Excel and data analysis skills.Strong analytical, problem-solving, and project management capabilities.Excellent communication and stakeholder management skills.Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Salesforce Administrator Certification.Experience with CPQ, Tableau, Power BI, or other reporting tools.Experience supporting SaaS, technology, or B2B sales organizations.Knowledge of sales compensation, territory management, and revenue forecasting.Experience with sales engagement and marketing automation platforms (e.g., HubSpot, ZoomInfo, LinkedIn Sales Navigator).Bachelor's degree in Business Administration, Finance, Operations, Information Systems, or equivalent experience. Key Competencies Salesforce ExpertiseSales Process OptimizationPipeline & Forecast ManagementBusiness AnalyticsData-Driven Decision MakingCross-Functional PartnershipChange ManagementProject ManagementProcess ImprovementExecutive Communication Success Metrics Salesforce adoption and data quality improvementsForecast accuracyPipeline visibility and reporting effectivenessSales cycle efficiencyProcess compliance and standardizationSales productivity improvementsRevenue growth support and operational scalability Education: A high school diploma or equivalent is required; a college or university degree is a plus. Why Join LevelBlue?At LevelBlue, you’re not just an employee—you’re part of a team making a real difference in the world of cybersecurity. We foster a culture of innovation and creativity where your contributions are valued, and you’ll have the support and resources to grow and thrive.Benefits and Perks: Comprehensive medical, dental, and vision insurance.401(k) with employer matching.Generous paid time off and holidays.Flexible spending accounts and health savings accounts.Employee assistance programs.Training and development opportunities.Adoption assistance program. This role is open to candidates legally authorized to work in the United States. At LevelBlue, we support flexible work and bring people together in person for key moments based on role, team, and business needs.LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. #LI-SD1