Customer Experience Operations Specialist
Vena Solutions
Sales & Business Development, Operations, Customer Service
Canada
Posted on Mar 19, 2026
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.
Vena is looking for a Customer Experience Operations Coordinator to join our Revenue Operations
team to drive the efficiency and effectiveness of our customer reference program. To be successful in this role, the ideal candidate will have a strong sense of customer success fundamentals; able to foster a positive relationship with all stakeholders while maintaining a sense of urgency for our organizational needs and best interests. You are not alone in this journey! You'll report directly to the Sr. Director, Customer Experience Operations and work very closely with the Sales, Customer Marketing and Customer Experience teams.
Vena is looking for a Customer Experience Operations Coordinator to join our Revenue Operations
team to drive the efficiency and effectiveness of our customer reference program. To be successful in this role, the ideal candidate will have a strong sense of customer success fundamentals; able to foster a positive relationship with all stakeholders while maintaining a sense of urgency for our organizational needs and best interests. You are not alone in this journey! You'll report directly to the Sr. Director, Customer Experience Operations and work very closely with the Sales, Customer Marketing and Customer Experience teams.
- Department
- Customer Experience Operations
- Employment Type
- Full Time
- Location
- Canada - Remote (0002)
- Workplace type
- Fully remote
- Compensation
- $63,750 - $86,250 / year
- Reporting To
- Luisa Maluf
How You'll Make an Impact
- Recruit and manage reference relationships for prospective and current customers
- Create and maintain in-depth customer database and contacts
- Manage reference request fulfillment and track reference activity and outcomes
- Drive opportunities for promotion and broad-based leverage of customer success assets
- Interface with sales to analyze their strategy and advise them on how/when to use references
- Increase program adoption and visibility
- Own and lead initiatives working cross functionally with teams to increase the pool of referenceable customers and increase the program effectiveness
- Produce monthly/quarterly reporting and regular communications to stakeholders
- Foster and promote long-term, mutually beneficial customer relationships
- Articulate the value of the program to internal and external stakeholders
We'd Love to See
- Prior experience working within customer success (references)/ customer marketing, influencers, and/or peer communities
- Prior exposure and experience of reference program would be a great asset
- Experience working in B2B enterprise software and services preferred
- Prior experience utilizing Salesforce (good understanding in navigating and running reports)
- Excellent and effective communications skills, both written and verbal
- Understanding of how to build relationships with volunteers in reference
programs. - Excellent project and time management skills
- Excellent written and verbal communications skills
- Self-starter with a strong sense of ownership
Base salary range 63,750 - 86,250 CAD
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
About Vena Solutions
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀
Why Choose Us:
💰 Compensation
We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.
🎓 Personal Growth & Learning
Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!
🧘♀️ Health & Wellness
Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.
🌍 Global Reach
Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!
🌴 Time Off
Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.
🏡 Flexibility
We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.
✨ AI-Powered Innovation
At Vena, we don’t just keep up, we're leading the way! 🚀
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.