Customer Adoption Manager
Vena Solutions
Customer Service
United Kingdom
GBP 53,125-71,875 / year + Equity
Posted on Apr 16, 2026
This is a flexible position and has the option of working in our London office full time, hybrid throughout the week or working entirely remotely.
The Customer Adoption Manager focuses on supporting the ongoing health, adoption, and value realization of Vena’s clients by building strong customer relationships and driving effective adoption activities. Leveraging a strong understanding of the Vena platform, this role helps customers confidently maintain, modify, and expand their solutions to support evolving financial planning and analysis (FP&A) use cases.
The Customer Adoption Manager focuses on supporting the ongoing health, adoption, and value realization of Vena’s clients by building strong customer relationships and driving effective adoption activities. Leveraging a strong understanding of the Vena platform, this role helps customers confidently maintain, modify, and expand their solutions to support evolving financial planning and analysis (FP&A) use cases.
This role supports customers, including early post-implementation adoption (30/60/90) and ongoing optimization for established customers.
The Customer Adoption Manager acts as an internal advocate for customers, partnering cross-functionally to address adoption challenges and improve overall customer satisfaction and product usage. By working closely with Account Managers, this role helps identify opportunities for improvement and potential risks to customer health, while supporting best-practice guidance to optimize platform utilization and long-term customer success.
- Department
- Customer Adoption Management
- Employment Type
- Full Time
- Location
- United Kingdom - Remote (0004)
- Workplace type
- Fully remote
- Compensation
- £53,125 - £71,875 / year
- Reporting To
- Glen Camden
How You'll Make an Impact
- Drive product usage and enable customers to effectively use their solution to realize intended business outcomes
- Collaborate with customers and internal teams to create and execute adoption plans aligned with Customer Health playbook strategies
- Own and monitor customer health, adoption and retention-related KPIs, including NRR/GRR, product utilization and adoption scores to identify trends and drive continuous improvement
- Manage multiple customer health plans using internal tools to ensure timely execution of activation, adoption, and value realization activities
- Identify and resolve adoption challenges by partnering cross-functionally and guiding customers on best practices for reporting, planning and budgeting to drive strong platform understanding and adoption
- Partner with Training, Sales, Product, Account Management, and Marketing teams to support customer-centric initiatives and identify customers at risk of churn or opportunities for growth
- Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
- Coordinate with Technical Adoption Managers, Adoption Consultants, and Solution Architects to address configuration and performance-related challenges
- Provide ongoing customer education through training sessions, webinars, workshops, and enablement resources
- Support customers across different stages of adoption, including early post-implementation rollout and longer-term optimization
- Travel as needed to client events and site visits
We'd Love to See
- 3+ years of experience in Customer Success Management, Adoption Management, Technical Account Management, Professional Services, or a similar customer-facing role within a SaaS organization
- Experience supporting post-implementation customers, adoption initiatives, or customer health programs: Financial Planning & Analysis (FP&A) / Accounting experience preferred
- Experience managing a portfolio of customers with a strong track record of delivering high-quality customer service
- Strong organizational, time management, and prioritization skills, with the ability to manage multiple tasks and shifting priorities
- Ability to meet milestones and deadlines while remaining dependable and detail-oriented
- Comfortable working both independently in a self-managed environment and collaboratively as part of a team
- Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively suggest solutions
- Technical aptitude with the ability to quickly grasp complex concepts and explain them clearly to a variety of end users
- Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, or similar technologies
Preferred Qualifications (Optional)
- Experience supporting change management or organizational adoption initiatives
- Familiarity with industry best practices for user adoption and customer success frameworks
- Certification in Customer Success Management (CSM) or a related discipline
- FP&A, CPM, or financial planning domain knowledge
Base salary range 53,125 - 71,875 GBP
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
About Vena Solutions
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.
We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission
We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀
Why Choose Us:
💰 Compensation
We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.
🎓 Personal Growth & Learning
Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!
🧘♀️ Health & Wellness
Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.
🌍 Global Reach
Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!
🌴 Time Off
Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.
🏡 Flexibility
We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.
✨ AI-Powered Innovation
At Vena, we don’t just keep up, we're leading the way! 🚀
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.
We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.
By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.