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Portfolio Company Careers

Discover career opportunities across PFG's network of portfolio companies

IT Support Engineer

Xplor Education

Xplor Education

IT, Customer Service
Newcastle upon Tyne, UK
Posted on Monday, June 24, 2024

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Join our IT Operations Team as an IT Support Engineer in Newcastle to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the IT Support Manager, you will help us by providing first and second level IT support to our global employee base. A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support.

Some of the other responsibilities include :

  • Fulfill new hire requests by building computers using provided tools
  • Supporting MAC OS devices in an enterprise environment
  • Provision user accounts in O365 as well as troubleshooting daily end user issues
  • Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
  • Troubleshoot end user issues within Azure Active Directory
  • Work collaboratively with a global team of support technicians
  • Create knowledge base articles and review existing content to keep information up to date
  • Identify and recommend opportunities to automate processes where appropriate
  • Accurately track asset inventory and submit hardware orders for approval to manager

For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the office and 2 working from home.

Qualifications

​​​​​​What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

  • 1-3 + years on a team focused on end user support
  • 1-3 + years supporting enterprise environments (preferred)
  • Experience supporting both Windows and Apple operating systems
  • Experience working with Enterprise ITSM ticketing systems (including, but not limited to JIRA, Service Now, Salesforce ITSC or similar)
  • Experience ordering equipment through established 3rd party vendors
  • Established and effective technical troubleshooting methods
  • Excellent written and verbal communication
  • Highly organized and ability to operate in an autonomous environment

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

Make life simple
Build for people
Move with purpose
Create lasting communities

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

  • 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
  • Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
  • Access to free mental health support
  • Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.