Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products

Job Description

About the opportunity

Join our Central Technology Team as Application Support Analyst in New Zealand to make a real impact every day. We say that because we know that every code line we write, every interface we design and every conversation we have, is another opportunity for us to enrich our customers’ experiences.

Reporting into Global VP of Application Support, you are responsible for being the second-level point of contact for queries and issues related to Xplor payment products. You will investigate and replicating issues, as well as providing guidance on best practices for the products. Some of the other responsibilities include: ·

• Utilize the Help Desk system to manage the incoming IT support cases and incidents.
• Perform incident resolution, problem determination and root cause analysis of problems and incidents.
• Exercise judgement in prioritizing cases and escalate issues to the appropriate team as needed.
• Work with the engineering teams and assist with the implementation of resolutions and preventive measures.
• Perform data manipulation and operational tasks such as data transfers, bulk data operations, data imports and deletions, which are required in preparation for account billing.
• Perform data analysis and reporting tasks logged through service requests and the change management process.
• Participate in 24x7 on-call support rotation duties.
• Identify opportunities to automate routine tasks for resolving support requests and liaise with the development team in implementing solutions

Location: In this position, you can work from home 100% in New Zealand, provided you have eligible working rights.

About our Central Technology team

At Xplor, we have many different products and technologies. We have evolved from a bunch of startups to a single company with over 700 Xplorers who work in our CT team as one team across the world. You can find everything from super modern to older languages. We continue to iterate on our processes and technologies to find common ground between the different projects and product we have.

With this, we rely heavily on our engineers to be dynamic. Xplor is not the company (yet) where you’ll always have well-defined requirements and rigid processes. Our Engineers have a lot of input into the process and requirements. However, there can be challenges and ambiguity you as an Engineer have to overcome – and we know that’s not for everyone. The positive side of this is that you get to have a lot of say and ownership in the product and the process.

Qualifications

What would make me a good candidate?

Required qualifications for this role:

• Strong proficiency in T-SQL with solid experience in writing complex SQL queries, stored procedures and scripts.
• Previous Experience working with SOAP and REST APIs and tools such as Postman, SOAPUI, etc.) is a plus.
• Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow.
• Ability to assimilate new information quickly and translate it effectively to the workplace.
• Ability to convey ideas and offer technical solutions to staff members at all levels.
• Strong interpersonal skills, ability to interact with customers.
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits: *include additional benefits provided in your region*

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Health & Life Insurance
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More about us

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email. They will not be forwarded.

To learn more about us and our products, please visit www.xplortechnologies.com/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we particularly encourage speakers of Te Reo Māori or Pasifika languages to apply.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.