Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments (Xplor Pay), and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

And when you become part of our Xplor Pay Direct Sales team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Xplor Payments is the embedded payments engine powering vertical SaaS brands across fitness & wellness, home services, parks & recreation, and beyond. We process hundreds of millions of dollars in transactions annually through our Embedded Payments platform — and our internal financial operations must be as reliable as the products we sell.

We are hiring a Product Manager to own the internal reconciliation and financial products that keep Xplor Payments running — the systems that track, settle, and account for every dollar that moves through our platform across the US, UK, EU and APAC. This is a high-trust, high-visibility role that directly impacts financial accuracy, regulatory compliance, and the integrity of our merchant and partner payouts.

As the Product Manager for Internal Reconciliation and Financial Products, you will own the product strategy and roadmap for the internal tooling and platforms that reconcile Xplor Payments' transaction flows. You will work alongside our payments engineering, finance operations, and compliance teams to build robust, auditable, and increasingly automated reconciliation infrastructure.

This role sits at a critical intersection: part internal tooling, part fintech infrastructure. You will define how Xplor Payments tracks funds-in-transit, identifies settlement discrepancies, manages disputes and chargebacks at scale, and reports financial positions across our global portfolio. Success in this role means fewer manual exceptions, faster close cycles, cleaner audit trails, and a finance team that trusts the numbers. Your mandate is to build from a strong base into a modern, automated, and scalable reconciliation engine across the globe.

Qualifications

Reconciliation Product Strategy & Roadmap

• Own the end-to-end product roadmap for Xplor Pay’s Internal reconciliation platform — covering transaction matching, settlement reconciliation, fee ledgering, and financial exception handling.
• Define a multi-year strategy to automate manual reconciliation workflows, reduce exception rates, and deliver real-time financial visibility to internal finance and operations teams.
• Align roadmap priorities with Xplor Pay's business objectives: merchant payout accuracy, partner settlement integrity, and scalable PayFac operations.

Financial Products – Internal Tooling

• Drive product development for internal financial operations tools including: settlement dashboards, payout ledgers, chargeback and dispute tracking, fee calculation engines, and funding account management.
• Collaborate with Xplor Pay’s finance teams to understand cash positioning needs and translate them into product requirements — including intraday funding visibility and end-of-day settlement reporting.
• Partner with the Chargeback Dispute Management team to ensure reconciliation data flows correctly into dispute workflows and evidence submissions.
• Ensure the automated reporting capabilities are powered by accurate, reconciled financial data.

Discovery & Requirements

• Conduct structured discovery with Xplor Payments' finance operations, accounting, and treasury teams to surface friction in current reconciliation workflows.
• Map end-to-end money movement across Xplor's Pay’s ecosystem — from merchant transaction to settlement to sub-merchant payout — and identify gaps where tooling fails to provide visibility or control.
• Define detailed PRDs, user stories, and acceptance criteria in close partnership with engineering leads and QA.
• Benchmark Xplor's internal reconciliation capabilities against fintech industry standards and peer PayFac operators.

Execution & Delivery

• Lead AI Assisted delivery of reconciliation and financial product features.
• Establish and track KPIs including: exception rate (%), auto-match rate (%), time-to-close discrepancies, and finance team manual effort hours saved.
• Coordinate with Xplor's compliance, risk, and legal teams to ensure reconciliation products support PCI DSS requirements and audit readiness.
• Partner with data engineering teams to ensure reconciliation pipelines are accurate, performant, and observable.

Stakeholder Engagement

• Serve as the primary product point of contact for Xplor Pay’s internal finance, accounting, and treasury stakeholders.
• Present product roadmap, priorities, and trade-offs to Xplor Pay leadership and cross-brand finance teams.
• Support internal audit and regulatory requests by ensuring reconciliation products produce clean, exportable audit trails.

Experience & Qualifications

• 5+ years of product management experience, with at least 3 years in payments, fintech, or financial operations software.
• Solid understanding of PayFac / payment facilitation models — including sub-merchant onboarding, funding flows, settlement, and fee structures.
• Hands-on experience with reconciliation concepts: transaction matching, exception management, settlement discrepancy resolution, and financial close processes.
• Proven ability to translate complex financial workflows into clear product requirements and scalable system designs.
• Strong analytical skills; comfortable querying data (SQL), interpreting reconciliation reports, and defining metric-driven success criteria.
• Experience owning internal or back-office product roadmaps with internal stakeholders as primary users.
• Demonstrated ability to build trust and influence across engineering, finance, compliance, and executive stakeholders.
• Bachelor’s degree in Finance, Accounting or a related field.

Highly Desirable

• Prior experience at a payment facilitator, acquirer, or vertical SaaS payments company.
• Experience building or managing reconciliation tooling that processes high transaction volumes
• Knowledge of chargeback lifecycle management, dispute evidence workflows, and representment processes.
• Exposure to treasury cash management, intraday liquidity tracking, or funding account management in a payments context.
• MBA, CPA, or CTP (Certified Treasury Professional) designation.
• Understands how money moves through a PayFac ecosystem end-to-end; connects upstream transaction data to downstream financial positions
• Builds strong relationships with internal finance, treasury, and compliance stakeholders; translates their operational pain into product action
• Moves with urgency, removes blockers, and holds delivery to high standards — especially for systems that handle financial data.

Additional Information

What does it mean to work for Xplor?

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

Good to know

To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected].

We make it a priority to respond to every applicant.