Who We Are

At HHM, we’re changing the way the world orders, powering everything from table ordering and delivery to beautiful online storefronts and seamless POS integrations. HHM is the powerhouse behind two leading brands in the hospitality tech space - HungryHungry and MOBI

Already trusted by global players like Papa John’s and Carl’s Jr, and Aussie legends like Merivale, The Jolly Miller, and Royal Stacks, we’re scaling fast and looking for an Implementation Consultant to help bring more venues online.

We live for hustle, heart, and hospitality — and we’re looking for someone who does too.

Your Mission

We’re after an Implementation Consultant who loves turning messy requirements into elegant, AI-powered roll-outs. You’ll steer new hospitality partners through the entire onboarding journey from the first “Welcome!” email to the confetti-laden go-live.

• Think like a builder-detective: break problems apart, test hypotheses, and use data (and a hefty dose of curiosity) to uncover friction.
• Prompt-craft your way to clarity: experiment with different AI prompts, automations, and internal bots to surface answers fast and keep implementations sprinting.
• Solve in public: share what works (and what doesn’t) with Sales, Customer Success, and Product so the whole team levels up together.
• Keep the magic simple: translate complex tech into crisp tasks, clear comms, and aha! moments that make our venues wonder why they didn’t switch sooner.

If you get a buzz from building with AI, turning chaos into clean checklists, and high-fiving customers when they go-live, you’ll feel right at home here.

What You’ll Do

• 🎯 Be the go-to guide from post-sale to platform launch — think of yourself as their digital sherpa.

• 📞 Communicate clearly via phone, email, Google Meet, and in-person when needed.

• 🛠 Champion and improve our implementation processes — if there’s a better way, you’ll help us find it.

• 🤝 Coordinate across teams to keep everyone on track, informed, and smiling.

• 📋 Keep customer and billing records tight, tidy, and up to date.

🤖 Use AI tools (like internal bots, automation platforms, or CRM insights) to drive smarter, faster implementations

• 📣 Be a voice of the customer — sharing insights and feedback that help our product shine.

• 📊 Monitor customer health and flag any issues early so we keep satisfaction sky-high.

What You Bring

• 🔄 You’re a master of managing change — for yourself and your customers.

• 🎯 You drive progress with a structured, thoughtful, and analytical approach.

• 🤔 You think ahead, plan smart, and know how to navigate ambiguity.

• 🧩 You solve problems fast, using logic, data, and experience to guide you.

• 💬 You’re a clear, confident communicator (both written and spoken).

• 🧠 You enjoy working with AI and automation tools to get more done, better.

• ✨ You adapt fast, embrace feedback, and bring others along for the ride.

Ready to Roll?

Apply now with your resume and a quick cover letter telling us why you’re the perfect fit. Got experience helping brands go live with tech? Love working with customers and making the complex feel easy? Love hospo? Let’s talk.